Michigan Broadband has provided the following update regarding the ongoing fiber internet installation project in portions of Watersmeet Township.
Construction Is Still Underway
While residents may see fiber lines and service drops being installed, the overall network is not yet complete. Michigan Broadband is still:
- Installing and activating the electronics needed to serve Sunset Cove, East Duck Lake, West Duck Lake, and Moon Lake.
- Continuing fiber placement in other areas of the project.
A completed service drop to a home does not necessarily mean the network infrastructure needed to provide service is ready to be activated.
Scheduling and Service Activation
Michigan Broadband understands that many residents are eager to have service installed and activated. However, they are unable to prioritize installations based on the number of calls received or individual circumstances.
The company reports that its customer service center is currently receiving a high volume of calls requesting installation dates. While tentative timelines have occasionally been shared, those dates should not be considered confirmed. As information spreads from neighbor to neighbor, misunderstandings can occur regarding who is being scheduled and when.
Michigan Broadband asks customers for patience as construction and network activation continue.
Current Timeline
Michigan Broadband is hoping to complete the required electronics work by the end of this week and tentatively begin scheduling installations for Sunset Cove, East Duck Lake, West Duck Lake, and Moon Lake during the week of July 20.
Please note that this timeline is subject to change based on construction progress and network readiness.
Customers who have already submitted an order do not need to continue calling for updates. Michigan Broadband will contact customers directly as soon as scheduling becomes available.
Residents who have not yet placed an order and wish to receive service should contact Michigan Broadband to begin the process.
Outbuildings and Boathouses
The waived installation fee applies only to the primary residence.
Michigan Broadband can provide a complimentary service drop to the main home, but not to outbuildings, garages, sheds, or boathouses. In many cases, these structures can be served using mesh Wi-Fi extenders. The installer will evaluate the property during installation and recommend the best solution, which may sometimes require a follow-up visit.
Thank you for your patience as this important infrastructure project continues to move forward. Michigan Broadband has indicated that they will contact customers directly as soon as service can be scheduled.